Frequently Asked Questions

We offer free shipping on all orders above $50. Standard shipping takes 3-5 business days for metro cities and 5-7 business days for other areas. Express shipping (1-2 business days for metros) is available for an additional $5. All orders are shipped in discreet, unmarked packaging with no product names visible on the outside.

We accept returns within 7 days of delivery for unopened, sealed products in their original packaging. If you receive a damaged or incorrect product, please contact us within 48 hours with photos, and we'll arrange a free replacement. Opened products cannot be returned due to safety and hygiene reasons. Refunds are processed within 5-7 business days after we receive the returned product.

Our sport-specific stacks are designed by experienced coaches and athletes. Each stack page includes detailed cycle information with dosages, duration, and rest periods. Start with the beginner cycle if you're new to supplements. Follow the dosages exactly as recommended, and don't skip the support supplements like liver protection. If you have questions about a specific stack, contact our support team for personalized guidance.

SARMs are research chemicals that have shown promising results in studies but are not yet approved for human consumption by regulatory bodies. While they have a better side effect profile than traditional steroids, they can still cause testosterone suppression, liver strain, and other effects. We strongly recommend blood work before, during, and after any SARM cycle, proper PCT after suppressive compounds, and consulting with a healthcare professional. Our products are intended for research purposes only.

Every batch of Bio Lab products undergoes rigorous third-party testing. We test for identity (ensuring the product contains what's labeled), purity (typically 98%+ for SARMs and peptides), heavy metals, microbiological contamination, and solvents. Certificates of Analysis (COA) are available for every batch and can be accessed by scanning the product QR code or on request. We source our raw materials only from certified suppliers with established quality track records.

We accept all major payment methods including credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All online payments are processed through secure, encrypted payment gateways. We do not store your card details on our servers.

Yes, we ship to most countries worldwide. International shipping times vary by destination, typically 7-14 business days. Please check with your local customs regulations regarding SARMs and peptides, as regulations vary by country. We are not responsible for packages seized by customs.

Dosage recommendations are provided on each product page and are based on published research and user experience. Always start with the lowest recommended dose to assess your tolerance, especially if you're new to a compound. Factors like body weight, experience level, and goals affect optimal dosing. Never exceed recommended dosages, and always cycle off as recommended. For personalized dosage guidance, consult with a healthcare professional familiar with these compounds.

Our customer support team is available Monday to Saturday, 9 AM to 8 PM EST. You can reach us via email at support@biolab.com (response within 24 hours), through the contact form on our website, or via live chat during business hours. For order-related queries, please have your order ID ready. For product questions, our team includes fitness experts who can provide detailed guidance.