Shipping & Returns
Fast, reliable delivery worldwide with hassle-free returns. Your satisfaction is our priority.
Shipping Information
Free Shipping
Free standard shipping on all orders above $50. Orders under $50 have a flat shipping fee of $5.
Delivery Times
Metro cities: 3-5 business days. Other cities: 5-7 business days. Remote areas may take 7-10 business days.
Delivery Areas
We deliver worldwide. Enter your address at checkout to confirm availability and see shipping options.
Packaging
All orders are shipped in discreet, unmarked packaging. No product names or company branding visible on the outside.
Express Shipping Available
Need it faster? Choose express shipping at checkout for delivery within 1-2 business days for metro cities. Express shipping is available for an additional $10.
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy, we'll make it right.
Contact Support
Reach out to us within 7 days of delivery via email or live chat with your order details.
Get Approval
Our team will review your request and provide a return authorization if eligible.
Ship It Back
Pack the product securely in its original packaging and ship it to our return address.
Get Refund
Once we receive and inspect the product, your refund will be processed within 5-7 business days.
Return Conditions
Unopened Products
Sealed products in original packaging can be returned within 7 days of delivery.
Damaged or Wrong Products
Contact us within 48 hours with photos. We'll arrange a free replacement.
Opened Products
Opened or used products cannot be returned due to safety and hygiene reasons.
Refund Timeline
Refunds are processed within 5-7 business days after we receive and inspect the returned product.
Track Your Order
Once your order ships, you'll receive a tracking number via email. Use it to track your package in real-time on our courier partner's website.
Questions about your order? Contact us at support@biolab.com